Privacy Policy

Your AJency Ltd (“we,” “our,” “us”) is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, store, and protect your data when you visit our website, purchase services, join our membership, attend events, or otherwise engage with our business.

Last Updated November 2025

If you have any questions, please contact us at anna@yourajency.com.

1. Information We Collect

We collect personal information in the following ways:

a) Information you provide directly

Name
Email address
Phone number
Billing address
Payment details (processed securely by Stripe — we do not store full card numbers)
Business information (e.g., website, brand details, goals)
Information submitted through forms, purchases, event bookings, or email signup
Any information shared during consultations, strategy calls, or messaging

b) Automatically collected information

When you visit our website, we may automatically collect:

IP address
Browser type
Device information
Pages visited and time spent
Referral source
This helps us improve site performance and user experience.

c) Cookies

We use cookies to personalise your experience and track site performance.
For full details, please see our Cookies & Preferences Policy.

2. How We Use Your Information

We process your information for the following purposes:

To deliver services, memberships, events, and products
To process payments via Stripe
To contact you about bookings, updates, or admin matters
To send marketing emails (only if you opt in)
To personalise website experience
To improve our services and offerings
To comply with legal and tax obligations
To maintain your account or membership access
To manage event attendance or follow-up

3. Legal Basis for Processing (GDPR)

We process your data under the following lawful bases:

Contract: To deliver what you purchase or sign up for
Consent: When you opt into marketing or newsletters
Legitimate Interest: Business improvement, fraud prevention, service updates
Legal Obligation: Tax, accounting, and compliance

4. How We Store & Protect Your Data

We implement appropriate technical and organisational measures to protect your information.

Your data may be stored via:

Secure email platforms
CRM or client management tools
Stripe (for payments)
Calendar/scheduling tools
Email marketing platforms (e.g., Flodesk, Mailchimp, etc.)

We never sell or rent your personal information.

5. Sharing Your Information

We only share your personal information with trusted third-party providers who help us deliver our services, including:

Stripe (payment processing)
Email marketing platforms
Scheduling tools
Website hosting providers
Analytics tools
Cloud storage services

These providers are GDPR-compliant and only use your data as needed to perform their services.

6. Data Retention

We retain personal data only as long as necessary, including:

For active memberships or ongoing projects
For accounting and legal requirements (typically 6–7 years for financial information)
Until you request deletion (where applicable)

Marketing data is kept until you unsubscribe or ask us to remove your information.

7. Your Rights Under GDPR

You have the right to:

Access your data
Correct your data
Request deletion (“Right to be forgotten”)
Restrict processing
Object to processing
Withdraw consent at any time
Request data portability
Lodge a complaint with the ICO (UK Information Commissioner’s Office)

To exercise any of these rights, email anna@yourajency.com.

8. Marketing Communications

You will only receive marketing emails if you:

Opt in
Sign up voluntarily
Join our membership
Attend an event and consent to receive updates

You can unsubscribe at any time via the link in any email.

9. Payments

Payments are handled securely through Stripe.
We do not store your full payment card details.

Stripe’s Privacy Policy applies to all transactions you make via our website.

10. Third-Party Links

Our website may link to external websites. We are not responsible for the privacy practices or content of those sites.

11. Children’s Privacy

Our services are not intended for individuals under 16 years old. We do not knowingly collect data from children.

12. Changes to This Policy

We may update this Privacy Policy occasionally. The “Last updated” date will be revised accordingly. Continued use of our website or services indicates your acceptance of the updated policy.